WARRANTY & RETURN POLICY

Sale of Goods Warranty

The company warrants to the Buyer that the goods will be free from defects in material and workmanship under normal and proper usage for a period of twelve (12) months from the date of purchase. This warranty is given to the original purchaser of the Goods only and cannot be assigned, except with the prior written agreement of the Company. All warranty claims must be made in writing and must include the date and proof of purchase.  The Company's obligation under this warranty is limited to:-

- the replacement of the Goods; or

- the supply of equivalent Goods; or

- the payment of the cost of replacing the Goods or of acquiring equivalent Goods; or

- the payment of the cost of having the Goods repaired, at the option of the Company. The Company assigns to the Buyer the benefit of any and/or warranties furnished by the manufacturer of the Goods where the Company is not the manufacturer.

 

This warranty does not cover any damage, defects or costs caused by:

- modification, alteration, repair or service of the Goods by anyone other than the Company's authorized representative;

- physical abuse to, overload of, or misuse of, the Goods, or operation of the Goods;

- any use of the Goods other than that for which it was intended; or iv. shipment of the Goods to the Company for Service.

 

Notes: Refund will be processed within 10 days after we receive the returned item(s) and refund is only made by the original payment method you used. You must report any missing/damaged item(s) within 2 days after delivery.

 

Return Policy

Full refund must meet all the following requirements:

- Item is returned within 14 days after delivery

- You have not opened the packaging of the products

- You have not used the product in any way

- You have not damaged the packaging

- You must pay the return postage

- You must insure the product against loss or damage during its transit to us

Notes: Refund will be processed within 10 days after we receive the returned item(s) and refund is only made by the original payment method you used. You must report any missing/damaged item(s) within 2 days after delivery.

 

Definitions

- "Buyer" means the person, firm or corporation, either to whom a Quotation is addressed or who purchases Goods from the Company.

- "Company" means H&Y Digital Co., Ltd.

- "Goods" means all goods to be supplied by the Company to the Buyer, either by direct sale or pursuant to a Quotation given to the Buyer relating to the sale of Goods and includes Services provided by the Company to the Buyer.

- "Quotation" means the quotation given by the Company to the Buyer for the sale of Goods, which should not be interpreted as an offer, as no offer is being made for the sale of Goods.
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